Legal
Sandra Goodman | Tranquil Mind Community
Last updated: 27 October 2026
Your privacy matters to me, and I want you to feel comfortable knowing how the information you share with me is used and looked after.
I'm Sandra Goodman. Through my work, I offer Reiki treatments and training, sound-based experiences, Listening Within coaching, Soul Realignment readings and other opportunities for personal exploration and learning. I also administer an online artwork shop on behalf of Anja Roberts, trading as Crystal Rose Temple.
This Privacy Policy explains how I collect, use, store and protect personal information when you visit my websites, contact me, book a service, attend a course or event, purchase artwork or join my mailing list.
It covers:
Tranquil Mind Community is part of my business, rather than a separate legal organisation. I am responsible for the personal information I collect and use through my websites and services.
For artwork purchases, Anja Roberts is the seller and is separately responsible for how she handles customer information provided to fulfil orders.
You can contact me at sandra@sangoodman.com or sandra@tranquilmindcommunity.com.
The information I collect depends on how you choose to work with me.
When you contact me or make an enquiry, I may collect your name, email address, telephone number and anything you choose to include in your message.
When you book a treatment, coaching session, course or event, I may collect your contact details, booking information, payment status and information needed to organise or deliver the service.
When you attend a Reiki or sound-based treatment, I may ask you to complete a consultation form. This can include relevant health information, medical conditions, medication or other circumstances that may affect the suitability of the session.
When you undertake Listening Within coaching, I may keep notes relating to our discussions, including observations, goals and matters you choose to explore.
When you enquire about a Soul Profile Reading or Soul Realignment, I may ask for your full name at birth, current full name, date of birth and town and country of birth. This information is used for the reading or pre-reading checks you have requested.
If we work together, I may also keep relevant working notes, records and recordings connected with your sessions.
When you purchase artwork, I may collect your name, email address, telephone number, billing and delivery details, information about the painting purchased and relevant order and payment information.
When you subscribe to my newsletters, I collect the contact information needed to send them and maintain your communication preferences.
When you visit my websites, technical information may be processed to operate the websites, understand visitor activity, maintain security and support website functionality. Depending on the services in use, this may include your IP address, browser and device information, pages visited and information associated with form submissions.
I aim to collect only the information reasonably necessary for each purpose.
I use personal information to:
Information provided for a treatment, reading, enquiry or purchase is not automatically treated as permission to send marketing emails.
UK data protection law requires me to have a lawful reason for using personal information.
Depending on the circumstances, I may rely on:
Contract or steps before entering a contract: When you enquire about or book one of my services, I need certain information to respond and provide what you have requested.
Legal obligation: I may need to retain financial or other records to comply with applicable laws.
Legitimate interests: I may use information where reasonably necessary to manage my business, respond to clients, maintain appropriate records, administer the artwork shop, protect my services and support relevant communications, provided those interests are not overridden by your rights and freedoms.
Consent: Where consent is required, including for certain marketing communications, optional recordings or non-essential website technologies, I will seek it separately. You can withdraw consent at any time.
Some consultation records contain information about your health. Health information receives additional protection under UK data protection law. Where I rely on explicit consent to process this information, I will explain what is needed and ask for that consent separately.
I do not use your health information for unrelated marketing purposes.
Before certain treatments or sound sessions, I may ask you about matters relevant to your comfort, wellbeing and the suitability of the session.
Consultation forms and treatment notes are generally kept as paper records in a locked cabinet. They are not routinely uploaded to my HighLevel contact management system.
I use these records to support continuity of care, keep an appropriate record of the services provided and meet relevant professional and insurance responsibilities.
Information shared during a consultation is treated confidentially, subject to any legal obligation requiring disclosure.
Soul Realignment work involves information you provide specifically for the reading, including birth details and matters you wish to explore.
I use this information to undertake the requested checks, prepare your reading, communicate with you and support any subsequent work.
Sessions may be recorded using Zoom, with recordings saved directly to my laptop rather than using Zoom's cloud recording facility. Recordings are made with your knowledge.
These recordings can be valuable for clients who wish to revisit their reading, sometimes many years later. They may also provide useful continuity when someone returns for further Soul Realignment work.
I retain recordings for these purposes and review the need to continue retaining them ten years after the last relevant Soul Realignment session. A recording may be retained longer where there is a continuing, justified reason to keep it.
You may request another copy of your recording while it remains available. I cannot guarantee that recordings will be available permanently.
Relevant working notes and AI-generated summaries may also be retained where used to support the reading or subsequent work.
Some Listening Within coaching sessions take place through Zoom.
Where Zoom's AI meeting summary features are used, information discussed during a session may be processed by Zoom to produce a written summary. I may print and retain relevant summaries with my paper client records.
Where a session is recorded, I will make you aware of this and obtain any consent required.
Because coaching conversations can be personal, I aim to retain only information relevant to the work we undertake together.
Zoom operates under its own privacy arrangements, which can be found on its website.
I teach some Reiki courses and provide treatments through Navitas Holistic Therapy & Reiki Centre.
When you book directly with Navitas, Navitas is responsible for the information it collects through its own booking systems and for explaining how it uses that information.
Navitas may share relevant booking and contact details with me so that I can prepare for your course or appointment, communicate necessary information and provide appropriate follow-up support.
I may add those details to my own contact management system for the purposes of administering your training or service.
Marketing communications from Navitas and from me are separate. Choosing to receive information from one does not automatically mean you have agreed to receive marketing from the other.
Please also refer to Navitas's own Privacy Policy for information about its booking and data-handling arrangements.
When you book a course or service, I may send you information needed to prepare for it, together with relevant resources and follow-up support connected with what you have attended. These communications are separate from my general marketing newsletters.
I send marketing newsletters where I have the appropriate permission to do so.
Where you choose to subscribe to my Reiki Newsletter, I may record your subscription preference in my contact management system. This helps me distinguish newsletter subscribers from students or clients who have not requested marketing communications.
You can unsubscribe from marketing emails at any time using the link provided in the message or by contacting me directly.
Unsubscribing from marketing does not necessarily stop essential communications relating to an existing booking or service.
Payments for my own services and for artwork purchases may be processed using Stripe, PayPal or Zettle, depending on the service and payment method.
These providers process payment information under their own security and privacy arrangements.
I retain relevant transaction information for accounting, administration and legal purposes. I do not need to store your full payment card details in my client records.
Artwork by Anja Roberts
I administer an online shop on behalf of Anja Roberts, trading as Crystal Rose Temple. Anja owns and sells the artwork, while I provide the online purchasing arrangements, collect payments through my Stripe account and manage order administration on her behalf.
When you purchase a painting, I share the information Anja reasonably needs to fulfil your order. This may include your name, delivery address, contact details and details of the artwork purchased.
Anja is responsible for preparing and dispatching the artwork and handling customer matters relating to fulfilment, returns and refunds, subject to applicable consumer rights. Where a refund is due, I may process the payment back through Stripe.
Anja is responsible for the personal information she receives and uses in connection with fulfilling the sale. I remain responsible for information processed through my own shop administration and payment systems.
Purchasing artwork does not automatically subscribe you to my newsletters or other marketing communications.
I use third-party services to operate my websites and business. These organisations may process information on my behalf or act as independent providers responsible for particular aspects of their services.
HighLevel (GoHighLevel) and Client Connect: I use the HighLevel platform, provided through Client Connect by Kevin Strite Online, for website functionality, contact management, enquiries, email communications, shop administration and business management. Client Connect also provides technical support and may access information within my account when assisting me.
Zoom: Used for online meetings, locally saved session recordings where appropriate, and AI-generated meeting summaries where enabled.
Google Analytics: Used to understand how visitors use my websites and help me improve their content and functionality, subject to applicable privacy and consent requirements.
Google Fonts and YouTube: Used to support website presentation and provide video content.
Stripe, PayPal and Zettle: Used for payment processing.
Anja Roberts, trading as Crystal Rose Temple: Receives relevant customer information for the fulfilment of artwork orders placed through the online shop.
Email, website and technical service providers: Used to deliver communications, operate website features and support the secure running of my business.
I aim to ensure that service providers receive or access only the information relevant to the services they provide.
I do not sell your personal information to advertisers or data brokers.
Some of the technology providers I use operate internationally, and personal information may be processed or stored outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, I will use appropriate arrangements and protections.
You can contact me if you would like further information about international processing relevant to your personal information.
I take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Paper consultation and working records are stored in a locked cabinet.
Electronic records and locally saved recordings are stored on my laptop. I use a regular backup system with an external backup drive.
Contact and order information held within HighLevel is accessed through my business account.
No method of electronic storage or transmission is completely risk-free, but I aim to use appropriate safeguards and review them as my business and systems develop.
I keep personal information only for as long as there is a justified reason to retain it.
Treatment and consultation records: Adult client records are normally retained for seven years after the last relevant treatment or consultation, in accordance with my insurer's record-keeping requirements, unless a longer retention period is required by law.
Soul Realignment recordings: Recordings are retained so that clients can revisit their readings and to support continuity where they return for further work. I review the need to retain recordings ten years after the last relevant Soul Realignment session. Recordings may be kept longer where there is a continuing, justified purpose. Where they are no longer needed, they will be securely deleted.
Soul Realignment working records: Relevant working notes and associated information are retained for as long as reasonably necessary to support the service, subsequent work and applicable record-keeping obligations.
Artwork orders: Order, payment and fulfilment information is retained for as long as reasonably necessary to administer purchases, handle returns or disputes, and meet relevant accounting and legal obligations.
Financial records: These are retained for the periods required by applicable tax and accounting rules.
Marketing records: Contact information is retained while you remain subscribed or while there is another legitimate reason to maintain a limited record, such as respecting an unsubscribe request.
General enquiries: Information is retained only for as long as reasonably necessary to respond, manage any resulting relationship or meet applicable obligations.
Where information is no longer needed, I will arrange for it to be securely deleted, destroyed or anonymised as appropriate.
My websites use technologies that help pages display correctly, support website functionality and allow visitors to contact me or make purchases.
I also use Google Analytics to understand how visitors use my websites, including which pages are visited and how people interact with the content. This information helps me improve the websites and the experience they provide.
Where consent is required for analytics cookies or similar technologies, visitors will be given appropriate information and choices before those technologies are activated.
Some website features involve third-party services, including Google Fonts, YouTube and HighLevel. Where you choose to play an embedded video, information may be shared with YouTube in accordance with its privacy arrangements.
Information submitted through website enquiry forms and online purchases is processed through HighLevel so that I can respond to enquiries and administer orders.
You can also manage cookies through your browser settings. Further details about the cookies and similar technologies used on the published websites may be provided through a separate Cookie Notice or website cookie settings.
Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These include the right to:
You also have the right to object to your personal information being used for direct marketing.
These rights are not always absolute. For example, I may need to retain certain records to comply with legal obligations or to establish, exercise or defend legal claims.
To exercise your rights, please contact sandra@sangoodman.com.
I may need to confirm your identity before responding to certain requests.
If you have concerns about how I handle your information, please contact me so that I have an opportunity to address them.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
I may update this Privacy Policy when my services, systems, legal obligations or information-handling practices change.
The latest version will be available through my websites, with the date of the most recent update shown at the beginning.
Sandra Goodman
Tranquil Mind Community
Business correspondence address: Beech House, Waybutt Lane, Balterley, Crewe. CW2 5QA United Kingdom.
Email: sandra@sangoodman.com
Alternative email: sandra@tranquilmindcommunity.com
For questions about this policy, your personal information or your data protection rights, please contact me using either email address.